Questions before you book?
Everything you need to know before getting started.
Straight answers on pricing, onboarding, training, contracts, support, security and how YDP fits into a real operation.
Is there a setup fee?+
Yes. There is a one-off €250 Setup & Configuration fee. We introduced it so we can give every implementation the time, attention and care it deserves — including configuration, branding, agreed users and workflows, testing support and help getting your team ready for go-live. Bespoke integrations, significant data migration and custom development are quoted separately.
Is every feature included?+
Yes. The core YDP feature set is included regardless of your user band, so you do not need to upgrade simply to unlock operational features.
Is there a minimum contract?+
No. Monthly subscriptions are rolling and there is no cancellation fee. Businesses choosing a 6-month or 12-month commitment receive a discounted subscription rate.
How long does onboarding take?+
That depends on the size and complexity of the business. We keep the process simple: understand how you work, configure the system, apply your branding, train the team, test the workflow and agree go-live with you.
Do you provide training?+
Yes. Training is part of onboarding and is focused on the actual tasks each role needs to perform rather than giving everyone the same generic session.
Can YDP be branded to our company?+
Yes. Corporate colour branding is included so the platform feels like part of your operation rather than a generic third-party system.
Can YDP integrate with our existing systems?+
Where an integration is available and technically appropriate, we can scope it with you. Existing accounting or payment platforms can often remain the source system while YDP brings useful operational information into the workflow.
Do field or service staff need the full portal?+
No. Field / Service Users can have a simple mobile-friendly workspace showing the jobs, appointments, tasks and information relevant to them.
Can we cancel if YDP is not right for us?+
Monthly subscriptions are rolling with no cancellation fee. Any separately agreed bespoke work or commitment-period terms would be confirmed before you proceed.
Talk to the YDP team
Still have a question?
Call, email or book a demo and we’ll talk it through with you.
See YDP around your own workflow.
The easiest way to understand the platform is to show us how your business works today.
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